IT & Tech

IT Helpdesk Fast Track

Your first tech job, prepared for

Written and taught by Daniel Okafor

Systems and Networks Engineer

The troubleshooting method, tools and people skills that get you hired and keep you calm on shift.

What this course covers

• A repeatable troubleshooting method for any fault
• The top 20 tickets and their fixes
• Ticketing systems, priorities and escalation
• Talking to frustrated users well
• Interview questions and how to answer them

About the author

Daniel Okafor

Systems and Networks Engineer

Daniel has rebuilt more office networks than he can count and teaches the practical fixes that actually work on a Monday morning.

Expertise

NetworkingLinuxWindows ServerIT support

Experience

14 years running networks and helpdesks for schools and mid sized businesses.

Who it is for

Job seekers targeting first line support roles.